Shipping policy

We offer Express shipping for all orders within the United Kingdom and Standard shipping for the international orders. Please find the details of our shipping policy below:

Processing Time:

All orders are processed and dispatched on the same working day upon payment verification. The cut-off time for same-day dispatch is 4 pm. Please note that weekends and public holidays are not included in the processing time.

Shipping Methods:

We use Royal Mail Tracked 24 services to ensure reliable and fast delivery of your order. However, in the event that services are not available, we have an alternative in place: we can use Evri Next Day or DPD Next Day services to ensure your order reaches you securely.

Country/Shipping method	Express shipping	Standard shipping
United Kingdom	Royal Mail Tracked 24, Evri Next Day, or DPD Next Day	-
European Countries	-	International Tracked

Shipping Time:

The estimated delivery time for shipping is typically:

Country	Estimated delivery time
United Kingdom	1-3 working days
European countries	6-12 working days

 

Please note that actual delivery times may vary depending on your location and any unforeseen circumstances.

Order Tracking:

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track the progress of your shipment using the provided tracking number on our website or the carrier's website.

Shipping Charges:

Shipping charges are calculated based on the total weight, dimensions, and destination of your order. The shipping cost will be displayed at checkout before you complete your purchase. 

Country/ Order Value	<  £29	= or > £29
United Kingdom	£3.45	Free

For international customers:

Please be advised that there is a maximum order weight limit of 2kg.
For international customers who are shopping in the currency of their country, the shipping rate will be shown in that respective currency.

Country/Order Value	< £79	= or > £79
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, France, Finland, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Republic of Ireland, Romania, Slovakia, Slovenia, Spain (Mainland only), Sweden, and Switzerland	£9.90	Free

Customs and Duties:

Any applicable customs fees, taxes, or duties imposed by your country's customs authorities are the responsibility of the customer. We are not responsible for any delays or issues related to customs clearance.

Shipping Restrictions:

Certain products may have specific shipping restrictions due to their nature or regulatory requirements. Please review the product descriptions and any applicable restrictions before placing your order. If you have any further questions or concerns about our shipping policy, please feel free to contact us at hello@calmhavenbeauty.co.uk.